Technology

IT Budget and Planning

We design a year-in-­advance budget based on your annual IT priorities, including server and network projects, workstation and user software needs, and warranty and support renewals.

Project and Staff Support Prioritization

We make decisions and plan ahead to provide recommendations and resources to support your ongoing projects and staff requests. We are there to provide crisis-­level prioritization as needed.

Help Desk

We provide staff IT support, including employee training, break/fix, remote support and user setups/onboarding.

Troubleshooting Servers and Workstations

We provide tiered support for advanced problems, resolving workstation and server issues based on the big picture, not patchwork solutions.

Remote Monitoring

We conduct proactive real­ time monitoring of your servers and technology network, leading to rapid response support for issues and questions.

Backup Management

We provide monitoring, management and testing of backups on a monthly or quarterly basis and help you determine the best options for your company.

Disaster Planning, Documentation and Response

We help ensure you don’t lose important data by making disaster recovery recommendations and implementation plans based on data recovery in different disaster models. We conduct yearly testing of the disaster recovery model based on written and updated plans.

Procurement and Vendor Management

We receive priority support from vetted vendors on purchased hardware and software, bulk pricing advantages and vendors’ special offers that are extended to clients.

User Training

We determine staff comfort levels with technology using one­-on-­one discussions and surveys, then provide recommendations for growth through daily interaction, lunch seminars or by utilizing outside resources/training partners. Implementation of any new system is accompanied by in­ depth training and train­ the­ trainer sessions.

Asset Management

We track and manage all staff computers, servers, warranties and domain names in our ticket/asset system to identify age of systems, renewal dates, computer user associations and hardware issues.

Mobile Device Management

We design and manage mobile security policy, implementing systems to ensure security of data that is accessible on mobile devices.

Data Solutions

We can help with Business Process Automation (BPA), which automates repetitive and manual tasks to reduce errors, increase efficiency, and ultimately allow the organization’s staff to focus their time and energy on what they do best.

Organizational Overview

We work with your key stakeholders to learn where you want to take the organization. We document the current state of technology and your technology department from adequacy of compliance and security through user satisfaction. We provide recommendations to match IT with the organization’s goals.

Review and Document Existing Practices and Processes

We conduct interviews, as well as documentation and system reviews, to distill what is in place and what might be missing or inefficient from a best practices perspective.

Diagram Current Environment

We develop a visual layout of your existing backbone server network showing how valuable data moves between servers and where software is installed to be used as a resource and planning tool for you.

Identify Compliance Issues

We review company policies, procedures and safeguards to ensure compliance with Code of Massachusetts Regulations (CMR), SEC and HIPAA requirements. This extends to email encryption, data storage, written policies and staff training.

Analyze Cloud Systems, Office Infrastructure and Communication and Collaboration Systems

We document and plan server and network utilization, available resources and backup procedures. As part of the analysis, we also test wireless stability and strength, incorporating future growth to support mobile architecture.

Recommend Process Improvements

Recognizing that all improvements cannot be addressed at once, we help you prioritize and stage them in a cost-effective and practical manner with timelines, next steps and cost estimates.

Network Storage Management

We measure your application, data, growth, and budget needs, then choose the solution that will work best. Our expertise in complex storage management has a wide range of experience from large name players like Dell and HP to custom solutions. We take a calculated approach measuring throughput, IOPS, and data at rest recommending solutions to best meet your needs.

System Migration

We help you determine which system is most efficient for your needs, and if necessary, manage the migration (for example: Exchange to Office 365 or GSUITE, Windows Active Directory to AzureAD, premise-based phones to Cloud). We understand the sensitivity around change and work to make sure staff understands the technology’s full functionality.

Website and Application Performance Tuning

We use various developer tools to analyze site speed, data integrations and user experience, then make recommendations, improve upon existing systems and set up processes to enhance your website or web ­based application to optimize page load times.

Wireless Deployment

We design a wireless network that supports your maximum amount of users and their multiple devices across all your platforms.

Amazon AWS

As an early Amazon AWS partner and provider, we are able to explain the benefits and use cases for Amazon’s cloud. Our IT professionals know how to secure, back up and build in redundant high performing systems.

DevOps

We work with your web and application programmers to help tune and design production-­level products. We marry the relationship between code and hardware, designing, collaborating, measuring and optimizing operational processes.

Office 365

We are able to explain the benefits and use cases for Office 365. Our IT professionals know how to secure, back up and build in redundant high performing systems.

Cloud File Sharing

We guide you through understanding and choosing the right cloud-based file system to meet your needs. Your data is migrated, staff is trained, and the new efficiencies are offered through phased implementation of these platforms.

Google

We work with you on setup, training and migration for email, calendaring, documents, analytics and other tools available on Google platforms. Google offers specific products free for 501(c)(3)'s.

Office 365

We help you migrate to Microsoft’s cloud for email, servers, databases, or SharePoint, set up encryption and implement best practices. Microsoft offers specific products free to 501(c)(3)'s.

Website Development

We serve as project manager, working with your leadership to understand the organization’s messaging priorities; put together an internal web team for decisions and review; line up designers, photographers, programmers and content writers; make sure the deliverables are understood and keep the project on task.

Office Moves

We manage the technical build­out of a new office or space renovation from A/V, electric, cabling and telecom/data perspectives. Working with the dedicated office manager, we coordinate timing on furniture, move day and staff arrival.

Intranet Development

We apply a phased approach to a corporate intranet that allows an organization to build a tool that offers messaging material in a centralized data repository used and supported by the staff for collaboration and research.

E­Rate Management

Schools that qualify for E­rate can take advantage of many communication-­based technologies funded by the government, including fiber lines, phone systems and cabling. We tell you which services would benefit you best, design the necessary IT plan, and manage the vendor selection and form submittal process.

IT Visioning/IT Planning

We work with your organization to develop and implement an IT plan that works in conjunction with your strategic plan and goals. We go through a process of research, discovery, feature requirements, demos, re­analysis and more to give you the tools to make a very informed decision on the technology the organization uses every day.

Business Process Automation