Julie provides our clients with technical guidance and systems support. This includes configuring, testing, deploying and instructing on cloud software programs and applications, resolving hardware and software issues, and system planning and implementation.

With over five years of working experience in highly technical roles in the information technology and services industry, Julie provides first-class specialist assistance with escalated IT-related user needs both on and off-site, which includes helping to select the right collaboration platform and overseeing the smooth rollout of system updates.

Julie has an Associate’s degree in Networking and Cybersecurity from SUNY Schenectady County Community College, Schenectady, NY.

Known for his professional work ethic and passion for achieving clients’ needs, Abdullah assists the IT team with setting up new users, helping with device imaging, and product instruction creation for user training.

Before taking up the Senior IT Support Specialist role at Insource, Abdullah worked in technology for seven years, which included being a Technical Expert at Apple.

When not dealing with our client’s IT support needs, you can find Abdullah at the gym, spending time with friends, or doing something related to his passion for cars.

Abdullah is currently working towards a Bachelor’s Degree in Computer Information Systems at Massbay Community College, Wellesley, MA.

“Two things define you: your patience when you have nothing and your attitude when you have everything.”

Dedicated and detail-oriented with a strong work ethic, Liya is an experienced team player who supports clients with budget preparations, forecasting, cash flow analysis, and audit preparation. As a Finance and Accounting Manager, Liya works with her colleagues to help clients create operational efficiencies to meet company objectives and manage their financial health. 

Prior to joining Insource, Liya had 20+ years of financial accounting experience in a variety of positions at different organizations throughout several industries ranging in size. 

When she’s not working, Liya can be found spending time with family, whether it’s traveling, playing backgammon, or enjoying walks.

Liya has a Master’s Degree in Accounting from Suffolk University, Boston, MA.

“Dream big, stay positive, work hard, and enjoy the journey.”

Kayla is a motivated and compassionate member of the Insource HR team. She supports clients by acting as a front-line resource for their questions regarding employee benefits and HR administration. Her daily duties as an HR Administrator in a fast-paced environment include supporting pre-employment, staffing and onboarding processes, communicating and coordinating between Insource and its partners, creating and maintaining client employee files, and deploying communications initiatives.  

Prior to working at Insource, Kayla worked in a variety of roles in the healthcare industry using her analytical and administrative skills.  

When not at Insource, you can find Kayla hosting family events or attending different sports games.  

“ I believe understanding what is most important to your employees builds a rewarding experience.”

Our Senior IT Manager, Jose, provides technical guidance and support to our clients, whether it’s assisting them with initial equipment setup, virus removal, software updates, or troubleshooting hardware or software.

Jose has over 10 years of expertise in support environments, assisting both employees and customers with technical issues. His experience is highly varied as prior to joining Insource, Jose worked as an Advanced Computer Technician / Double Agent for the Best Buy Geek Squad. He is passionate and highly knowledgeable about computer systems, setting up user accounts, solving hardware and software issues, and implementing IT policies.

When not dealing with our clients’ IT support challenges, Jose can be found spending time with his family, or cheering on his favorite Boston sports teams!

Jose holds an Associate of Science Degree in Computer Science from Quincy College, MA, having graduated Magna Cum Laude.

“I have always had a passion for all things technology. From the age of 17, I worked in customer service and IT support, and I have an endless thirst for knowledge around the subject. I am known for my commitment to resolving all issues big and small as I understand the importance of having reliable technology in the workplace. I make it my duty to not only provide solutions for clients but also top tier service. I am passionate about exposing individuals and businesses to all the possibilities that
technology can provide, as together we can improve workspaces and infrastructures to achieve highly efficient and tangible outcomes.”

Shavon is a passionate, dependable leader on the HR team, who uses her 20+ years of experience in Human Resources & Diversity, Equity, Inclusion, and Belonging (DEIB) work to help Insources clients achieve further success.

Known for her action-oriented determination to build respectful relationships, Shavon supports multiple clients with their HR management needs. This includes policy development, staffing, HR compliance, performance management, employee relations, benefits program design and administration, and compensation. She is a frequent trainer and facilitator primarily focused on issues related to diversity, equity, and inclusion.

As a DEIB and racial equity facilitator and thought leader Shavon has experience partnering with government agencies, organizations, academic institutions, businesses, faith-based initiatives, and communities seeking to advance their mission by promoting DEIB values for the benefit and development of their workforce and communities served. Shavon prioritizes relationship-building and service to design effective strategies for integrating DEIB principles into organizational practices while ensuring that each process is tailored to every client’s unique brand, mission and goals.

In her free time, you’ll find Shavon planning the next family getaway or enjoying quality time with family and friends.

Shavon has a Bachelor of Biological Science from the University of Pittsburgh. She is certified through the Society for Human Resource Management (SHRM-SCP) and the Senior Professionals in Human Resources. (SPHR)

“I believe in unleashing the power of human potential, embracing diversity, and helping people and organizations thrive. I understand how important it is to empower leaders to drive positive organizational change and the future of work in today’s rapidly changing business landscape. I am on a mission to awaken, equip and inspire everyone in your workplace with the knowledge that they are needed, that their voice can make a difference and they have the ability to make everlasting transformational change.”

Jonathan is a dedicated member of the IT team responsible for assisting clients with a variety of technical, network, and system support.

As an IT Engineer, Jonathan provides first-class guidance and expert support to clients. Working with his colleagues, Jonathan’s duties include performing routine reviews and maintenance on servers and cloud systems, and managing firewalls, security assets, and Office 365/Azure.

Prior to joining Insource, Jonathan gained over eight years’ experience in the Managed Service Provider industry working with clients from healthcare, government, insurance, manufacturing, education, and finance.

Motivation is just the first step on the path toward building a discipline.

Kevin is a customer-focused and detail-oriented member of the IT team. Alongside his colleagues, he provides first-class IT support to Insource and its clients.

Kevin is a driven and motivated IT Manager with leading IT and organizational change with collaboration technologies and crafting IT policy to fit an organization’s needs. On a daily basis, he provides technical guidance and strategy to Insource clients, which includes project management, strategizing complex tasks, and assisting colleagues with accomplishing client IT goals while leading the client service delivery team.

When not at Insource, Kevin plays and coaches paintball, and enjoys spending time with his family and puppy.

Kevin has an Associate in Science degree from Southwestern Illinois College, Belleville, IL.

“I’ve had a passion for computers for the majority of my life and have been fortunate enough to turn this passion into a career. I believe in developing long-term client and colleague relationships. The earned trust I have fostered has allowed me to manage and solve most client issues beyond their expectations.”

Friendly, professional, and reliable, HR Recruiter Christianne has a passion for helping our clients find the best candidates for their open opportunities using traditional and creative approaches and sourcing strategies. Proven success in team management, customer service, and strategic development to ensure maximum customer satisfaction.  

Before joining Insource, Christianne worked for 20 years in numerous leadership HR roles in the banking and biotech start-up fields in the US and abroad where she was involved in leading recruiting efforts and working in HR creating policies and procedures. 

Christianne holds a Master of Science degree in Administration and Human Resources from Suffolk University, Boston, MA.

“My passion for HR started at my first job out of college in the banking industry. I was attracted to the positive energy from the HR Department that I did everything in my power to work my way there. 6 months later I was part of the HR team and I have been in the field for 20 fulfilling years.

I love working in a team of smart, kind, creative people bringing out the best of one another.

I am passionate about helping companies build great cohesive teams. Each company is different, and I have learned how to adjust and help them with each of their needs.

It gives me great joy to help a CEO build a great team, but it gives me even more joy when I can help somebody to get their first job and see their excitement.”

Christian is a knowledgeable and agile member of the IT team, working with his colleagues to provide excellent support to Insource and its clients.

As part of the service delivery team, Christian provides remote and on-site technical support to clients. His day-to-day duties include troubleshooting both hardware and software issues, system updates, and equipment rollout for new users.

Christian has vast experience in user support and technical service, having spent time in a number of customer service roles. From household names in cell phone and internet provision to local healthcare services, Christian’s experience makes him expertly placed to troubleshoot IT-related issues for clients.

Christian has a Degree in Computer Engineering and Information Technology from Vermont Technical College, VT.

“Technology has revolutionized industry, but it can also seem tremendously complex. Tech has been a personal hobby and passion of mine from a young age. I’m thrilled to have developed a professional career out of helping people break it down from complex to manageable, and leverage its ability to help them find success in many different ways!”

Catherine, a seasoned Senior Recruiter with more than three decades of experience in talent acquisition, covers all facets of recruitment, particularly excelling in candidate sourcing from various avenues. She specializes in delivering clients a concise list of candidates and crafting and implementing customized recruitment strategies aligned with client requirements. Catherine holds a Bachelor of Science in Psychology from Westfield State College. 

Outside of her Insource duties, Catherine enjoys leisurely activities such as walking her rescue Pitbull mix, Indigo, participating in yoga classes, indulging her love for gourmet cuisine as a food enthusiast, and engaging in board games.  

Catherine received her Bachelor of Science in Psychology from Westfield State College.

Professional Ethos: Embracing Purpose-Driven Work

“My career as a seasoned Talent Acquisition professional is a manifestation of my deepest passions, transcending the conventional definition of a job. It’s an intrinsic part of who I am, a commitment to service that’s woven into the very fabric of my being. My dedication to assisting others is more than a professional obligation; it’s a calling that profoundly satisfies my innermost self. It’s the kind of work that feeds the soul.

My approach is deeply empathetic, centered around building enduring professional relationships and engaging in impactful conversations. I am deeply committed to understanding the unique drivers, ambitions, and passions that propel individuals forward.

My goal is to gain a holistic understanding of my client’s professional narrative, equipping me to offer hands-on as well as strategic support and insight into their world of recruitment.

In every aspect of my life, both personal and professional, I uphold the principles of transparency, integrity, and genuineness. These values, as well as a great sense of humor, are the cornerstone of my professional and personal demeanor.”

Damion works as a Senior IT Support Specialist, providing first-class technical support to clients, both remote and on-site. Analytical and attentive, he assists the IT team and clients with initial user and equipment setup, manages software updates, and integrates cloud technologies ranging from Microsoft Azure and Dropbox to Office 365 and Google.

Damion has a Bachelor of Science degree in Information Technology from the University College of the Caribbean, Kingston, Jamaica.

Friendly and reliable, as an HR Recruiter, Marcelyn has a passion for helping candidates grow their careers and assisting our clients in finding the best candidates for their open opportunities using traditional and creative approaches and sourcing strategies. Proven success in team management, customer service, and strategic development to ensure maximum customer satisfaction.  

Marcelyn’s responsibilities include sourcing candidates through multiple channels, presenting clients with a short list of candidates, and creating and executing a tailored recruiting strategy suited to the needs of our clients. 

When not at Insource, Marcelyn enjoys spending quality time with her family and friends, whether it’s at church, traveling, mountain biking, cooking, or swimming. 

Marcelyn has a Bachelor of Science degree in Information Technology from STI College, Santa Rosa City, Laguna, Philippines.

“I believe recruiting is not only about finding a great talent but also establishing strong and long-lasting relationships. My role as a recruiter gives me an opportunity to make a meaningful impact on people’s lives. I love the fact that I always learn something new each day from other people and every situation I’m dealing with.”

As a Senior HR Administrator, Marley provides front-line benefits and HR support to our clients and serves as an invaluable resource on all HR-related tasks. Marley’s knack for problem-solving and passion for DEI helps her to support the services provided by our HR consultants and assist in the training of team members.  Her seven years of HR experience ranges from payroll to HRIS to benefits administration. 

When not at Insource, Marley enjoys going to concerts or gaming with friends. 

Marley holds a Bachelor of Arts Degree in English from Mount Ida College, Newton, MA.

“I believe that diversity, equity, and inclusion should be the foundation of all work. Humans have a need to foster community, belong and be heard and D.E.I. provides a pathway for those goals to be accessible to all.”

Known for her attention to detail, adaptability, and determination, Emma is a Senior Accountant at Insource. As an integral part of the finance team, Emma provides accounting services to clients, including processing accounts payable and receivable, payroll and cash receipts. 

When not working at Insource, Emma likes to spend her free time on projects that working with my hands such as gardening, FiberArt, baking, and painting. 

Emma has received her Bachelor of Professional Studies in Culinary Science degree from the Culinary Institute of America in Hyde Park, New York and is currently furthering her education at the University of Massachusetts, Lowell.

““As a former hospitality professional, I am passionate about providing excellent and reliable services to our clients. Providing consistent services with open lines of communication gives clients peace of mind and the freedom to direct energy towards making a difference in the communities that they serve”.